You must call the out-of-hours doctors’ surgery when you have an emergency health complaint, which you would normally call your own GP about when the surgery is open. You call the Emergency Care of the hospital for serious situations, whereby you need immediate help from a medical specialist.
Engels
Can I go to the out-of-hours doctors’ surgery if I do not have time during the day to go to my own GP?
No, you must go to your own GP. The out-of-hours doctors’ surgery is only intended for urgent health complaints which must be treated quickly. Out-of-hours doctors’ surgeries have insufficient capacity for healthcare needs which can wait until the normal opening hours of your own GP.
Why must I call first?
The out-of-hours doctors’ surgery is only intended for emergency care. To determine how urgent your healthcare need is, the doctor’s assistant will ask you a number of questions. Your answers will determine how quickly and what healthcare you need. On the basis of these outcomes, an appointment can be planned so you do not need to wait for an unnecessarily long time at the out-of-hours doctors’ surgery.